Refund Policy

Effective date: to be added

1. Digital courses and your consumer rights

House Of Occult courses are digital and become available as soon as you enrol. Because access starts straight away, we handle refunds as set out in this policy. Nothing here limits any right you have as a consumer under Indian law.

2. When you can ask for a refund

You may ask for a refund within 7 days of enrolling if you have completed no more than 10% of the course and have not received a certificate. “Completed” means the lessons marked as complete on your learner dashboard.

If we cancel a course before you start it, or we cannot give you access to it, you may choose a full refund or a credit for another course.

If you were charged twice for the same course, or a payment was taken but access was not given, we will refund the extra or unused amount in full.

3. When a refund is not available

We do not offer refunds after the period above has passed, after you have completed more than 10% of the course, after a certificate has been issued, or if your access was ended for breaking our Terms of Service. A change of mind after the period has passed is not a reason for a refund.

4. Wrong details

A mistake in details you entered yourself, such as a wrong name, email address or birth details, is not a reason for a refund. Write to us and we will help you correct it where we can.

5. Plans and subscriptions

If we offer plans that renew each month or year, you can cancel from your account. Cancelling stops the next renewal and takes effect at the end of the period you have paid for, and you keep your access until then. We do not refund the unused part of a period that has already begun, unless the refund rules above apply.

6. Consultations and workshops

If we offer consultations, live sessions or workshops, a session that has already been delivered is not refundable. If we cancel a session, or you cancel it with reasonable notice, we will reschedule it or refund you.

7. Purchases through an app store

If you bought a course through an app store, the store’s own refund rules apply, and you must ask the store for the refund.

8. How to ask for a refund

Write to connect@houseofoccult.in with your name, the email address on your account, the course, and the reason. We will reply within [5] working days. An approved refund is paid to the original payment method within [7 to 10] working days. Your bank may take a further 3 to 5 working days to show it in your account.

9. Problems and disputes

If something is wrong with a course, or you are not happy with our decision, tell us at connect@houseofoccult.in and we will try to put it right. If we refuse a refund, you may appeal by writing to us again with more details, and a senior member of our team will review it. For a payment problem, you may also contact your bank or the payment provider directly. If we still cannot agree, the dispute process in our Terms of Service applies.

10. Changes to this policy

We may update this policy. The new version applies to purchases made after it is published here.